Questions and Answers
We offer FREE shipping to Canada & USA on orders over $49 CAD.
Delivery will take 2 to 10 business days depending on shipping address and shipping option chosen at checkout.
A return request must be sent within 30 days of the purchase date. Customers will be responsible for shipping back all returns.
Our friction-free return policy will give you full refund, no questions asked! Item(s) must be in new condition, not missing parts, tags, or instructions and in their original packaging.
How to clean your bag?
Please wash your bag with warm or hot water only.
Wipe dirty spots with a wet sponge. Do not brush. Do not machine wash. Hand wash in a tub if necessary.
Apply a leather conditioner on the leatherette logo for longevity.
Do you offer a warranty?
We stand behind the quality of our bags with a Limited Lifetime Warranty from the date of purchase - we guarantee that every item is free of material and manufacturing defects.
Our products are covered by a 1 year warranty from the day they were bought, when used under normal conditions and for the purpose intended.
This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, damage caused by abuse or failure to follow care instructions, stains, or if you change your mind.
Try not to over stuff your KEVELLSTONE bag, and if you do, things can stretch out of shape and put undue stress on the stitching and other materials.