FAQ
Questions and Answers
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Shipping Policy
We offer FREE shipping to Canada & USA on orders over $49 CAD.
Delivery will take 2 to 10 business days depending on shipping address and shipping option chosen at checkout.
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Return Policy
Our friction-free return policy will give you full refund, no questions asked!
Item(s) must be in new condition, not missing parts, tags, or instructions and in their original packaging.
A return request must be sent within 30 days of the purchase date. Customers will be responsible for shipping back all returns. -
How to clean your bag?
Please wash your bag with warm or hot water only.
Wipe dirty spots with a wet sponge. Do not brush. Do not machine wash. Hand wash in a tub if necessary.
Apply a leather conditioner on the leatherette logo for longevity.
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Do you offer a warranty?
We stand behind the quality of our bags with a Limited Lifetime Warranty from the date of purchase - we guarantee that every item is free of material and manufacturing defects.
It applies only to the original purchaser and does not cover (a) wear and tear; (b) damage caused by abuse or failure to follow care instructions; (c) stains.